Yes, you can sign up through the Velocity website here. Then, add your Velocity membership number to your freedom kitchens & wardrobes account via the customer online portal so that you start earning Velocity Points. Only purchases made from 14 August 2019 onward are eligible for Velocity Points. Joining Velocity Frequent Flyer is free and there are many ways to earn and redeem your Points. Make sure that the Velocity membership details match the details on your contract.

No, you do not need to be a member of myfreedom to earn Velocity Points with freedom kitchens & wardrobes.

Only purchases made from 14 August 2019 onward are eligible for Velocity Points. Just make sure that you have added your Velocity membership number to your freedom kitchens & wardrobes account via the customer online portal. The freedom kitchen and wardrobe designers will not ask you for your Velocity details during your design appointment. To earn Velocity Points, ensure you have added the correct Velocity membership number to your account via the customer online portal before final payment and delivery of your kitchen/wardrobe.

If you are receiving an error, it means your details cannot be verified by Velocity. Please ensure the details you are entering match your Velocity membership details. If you still receive an error, please contact the Velocity Member Contact Centre on 13 18 75 for assistance.

Your Velocity membership number will be listed on any Velocity emails you have received, or you can find it online here https://www.velocityfrequentflyer.com/content/ForgotMembership/

You’ll earn 1 Velocity Point per $1 spent on eligible products and services, to the value of your final freedom kitchens or wardrobes contract. Click here for Terms and Conditions.

You will receive your Velocity Points within 21 days of your final delivery date.

Velocity Points are credited to your Velocity account within 3 weeks of your final delivery date. You can check the number of Points credited on the Velocity website or app. If the Velocity Points are not credited to your Velocity account within 21 days, please contact 1800 113 733 and we will look into this for you.

You can check your Velocity Points balance and transaction history by either:

• Signing into the Velocity website and clicking on your Points balance in the “My Velocity” section. Or;
• Logging into the Velocity App and tapping on the ‘Velocity Points’ tab on the top left.

Flights aren’t the only thing you can redeem with Velocity Points. Use your hard-earned Points on upgrades, hotels, lounge access, fuel, online shopping and more. Visit https://experience.velocityfrequentflyer.com/the-basics/redeeming-points for more details.

For any issue related to Velocity Points calculation on your freedom kitchens/wardrobes purchase, please contact 1800 113 733. For any other issue, please call the Velocity Member Contact Centre on 13 18 75.

All customers who have paid a deposit on their freedom kitchen or wardrobe on or after 14 August 2019 are eligible to earn Velocity Points.

Although Velocity is owned by the Virgin Australia Group, it is a separate company and it is not in administration. Velocity is still operating and you’re still able to earn Points. You can also use your Points for some of the most popular redemption destinations. Find out more here.