Plan on your wardrobe taking you places and earn 1 Velocity Point per $1 spent*.
Book a design appointment to create your dream wardrobe and earn Velocity Points whilst taking your bedroom storage to stylish new heights. Earning Velocity Points is applicable to customers who pay the deposit on or after August 14th 2019.
Not a Velocity member yet?
By joining Velocity you can earn Velocity Points in the air and on the ground and redeem your Points for a range of rewards.
You can access the joining form by clicking on the button below.
Already a Velocity member?
Make sure you provide your name and Velocity membership number on the customer account portal here before final payment and delivery of your wardrobe.
You will receive your allocated Velocity Points 21 days from your delivery date if you link your Velocity details successfully.
Yes, you can sign up through the Velocity website here. Then, add your Velocity membership number to your freedom kitchens & wardrobes account via the customer online portal so that you start earning Velocity Points. Only purchases made from 14 August 2019 onward are eligible for Velocity Points. Joining Velocity Frequent Flyer is free and there are many ways to earn and redeem your Points. Make sure that the Velocity membership details match the details on your contract.
No, you do not need to be a member of myfreedom to earn Velocity Points with freedom kitchens & wardrobes.
Only purchases made from 14 August 2019 onward are eligible for Velocity Points. Just make sure that you have added your Velocity membership number to your freedom kitchens & wardrobes account via the customer online portal. The freedom kitchen and wardrobe designers will not ask you for your Velocity details during your design appointment. To earn Velocity Points, ensure you have added the correct Velocity membership number to your account via the customer online portal before final payment and delivery of your kitchen/wardrobe.
If you are receiving an error, it means your details cannot be verified by Velocity. Please ensure the details you are entering match your Velocity membership details. If you still receive an error, please contact the Velocity Member Contact Centre on 13 18 75 for assistance.
Your Velocity membership number will be listed on any Velocity emails you have received, or you can find it online here https://www.velocityfrequentflyer.com/content/ForgotMembership/
You’ll earn 1 Velocity Point per $1 spent on eligible products and services, to the value of your final freedom kitchens or wardrobes contract. Click here for Terms and Conditions.
You will receive your Velocity Points within 21 days of your final delivery date.
Velocity Points are credited to your Velocity account within 3 weeks of your final delivery date. You can check the number of Points credited on the Velocity website or app. If the Velocity Points are not credited to your Velocity account within 21 days, please contact 1800 113 733 and we will look into this for you.
You can check your Velocity Points balance and transaction history by either:
- Signing into the Velocity website and clicking on your Points balance in the “My Velocity” section. Or;
- Logging into the Velocity App and tapping on the ‘Velocity Points’ tab on the top left.
Flights aren’t the only thing you can redeem with Velocity Points. Use your hard-earned Points on upgrades, hotels, lounge access, fuel, online shopping and more. Visit https://experience.velocityfrequentflyer.com/the-basics/redeeming-points for more details.
For any issue related to Velocity Points calculation on your freedom kitchens/wardrobes purchase, please contact 1800 113 733. For any other issue, please call the Velocity Member Contact Centre on 13 18 75.
All customers who have paid a deposit on their freedom kitchen or wardrobe on or after 14 August 2019 are eligible to earn Velocity Points.
The initial timeframe for the pause on redemptions is four weeks, although this period might be extended. We will keep you updated.
Your Points are still in your account. We have put a temporary pause on your ability to redeem those Points
Yes. You can still earn Points and you can still transfer Points to family members. We have put a temporary pause on your ability to redeem those Points.
Yes. If you travel on eligible flights then you are able to continue to earn Status Credits. Given the reduced travel at this time, we’ve also extended all Platinum, Gold, and Silver members’ status for an additional 12 months and gifted bonus Status Credits. [You can find out more here – https://experience.velocityfrequentflyer.com/member-support/velocity-update/status-extension]
Due to the current travel restrictions and reduced flight schedule, the Virgin Australia domestic and international lounge network is temporarily closed.
They remain in place, although in light of the current COVID-19 crisis, there are significant restrictions on both international and domestic travel and reduced flights, which may impact those bookings or your ability to use them.
We understand this is a difficult time for those who love to travel, with global travel restrictions and reduced flights.
We’ve extended all Platinum, Gold, and Silver members’ status for an additional 12 months and gifted them bonus Status Credits. [You can find out more here – https://experience.velocityfrequentflyer.com/member-support/velocity-update/status-extension]
The best way contact the Velocity team is by filling out this online feedback form on the Velocity Member Support page
For all purchases from August 14th 2019, Velocity members will earn 1 Velocity Point per $1 spent on eligible products and services included in their Freedom Kitchens and Wardrobes contract of sale at the time of delivery. This includes cabinetry, cabinetry accessories, appliances sold by Freedom Kitchens, laminate benchtops and delivery. Installation, stone benchtops, glass splashbacks, and third party contracts are not eligible for Velocity Points earn.
To be eligible to earn Velocity Points, a person must hold a current Velocity membership at least 1 day before the final delivery of your Kitchen or Wardrobe. Freedom Kitchens and Wardrobes trade customers are not eligible to earn Velocity Points. Velocity Frequent Flyer Membership details must be recorded prior to final payment, and the name on the contract of sale must match the name on the Velocity account to be eligible for Points. Velocity Points are not awarded for any products returned or refunded. Points will be allocated to your Velocity Account within 21 days from your final delivery date. To earn Velocity Points, you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the Velocity Membership Terms and Conditions, as amended from time to time.