FAQs Archive - Freedom Wardrobes

Q: An update on our partnership with Velocity Frequent Flyer

Although Velocity is owned by the Virgin Australia Group, it is a separate company and it is not in administration. Velocity is still operating and you're still able to earn Points. You can also use your Points for some of the most popular redemption destinations . Find out more here .

Q: Am I eligible to earn Velocity Points?

All customers who have paid a deposit on their freedom kitchen or wardrobe on or after 14 August 2019 are eligible to earn Velocity Points.

Q: Who do I contact if I have an issue with the Velocity Frequent Flyer program?

For any issue related to Velocity Points calculation on your freedom kitchens/wardrobes purchase, please contact 1800 113 733. For any other issue, please call the Velocity Member Contact Centre on 13 18 75.

Q: What can I redeem my Velocity Points for?

Flights aren’t the only thing you can redeem with Velocity Points. Use your hard-earned Points on upgrades, hotels, lounge access, fuel, online shopping and more. Visit https://experience.velocityfrequentflyer.com/the-basics/redeeming-points for more details.

Q: Where can I check that Points have been added to my Velocity account?

You can check your Velocity Points balance and transaction history by either: Signing into the Velocity website and clicking on your Points balance in the “My Velocity” section. Or; Logging into the Velocity App and tapping on the ‘Velocity Points’ tab on the top left.

Q: My order has been delivered and I have not received my Velocity Points. Who do I contact if I think I have not received my Velocity Points?

Velocity Points are credited to your Velocity account within 3 weeks of your final delivery date. You can check the number of Points credited on the Velocity website or app. If the Velocity Points are not credited to your Velocity account within 21 days, please contact 1800 113 733 and we will look into this for you.

My order has been delivered and I have not received my Velocity Points. Who do I contact if I think I have not received my Velocity Points?