FAQs Archive - Page 2 of 5 - Freedom Wardrobes

Q: When do I receive my Velocity Points?

You will receive your Velocity Points within 21 days of your final delivery date.

Q: How many Velocity Points can I earn when I purchase a kitchen or wardrobe?

You’ll earn 1 Velocity Point per $1 spent on eligible products and services, to the value of your final freedom kitchens or wardrobes contract. Click here for Terms and Conditions.

Q: I’ve forgotten my Velocity membership number; how can I find this out?

Your Velocity membership number will be listed on any Velocity emails you have received, or you can find it online here https://www.velocityfrequentflyer.com/content/ForgotMembership/

Q: I keep getting an error on the website when I try to add my Velocity membership number

If you are receiving an error, it means your details cannot be verified by Velocity. Please ensure the details you are entering match your Velocity membership details. If you still receive an error, please contact the Velocity Member Contact Centre on 13 18 75 for assistance.

Q: I am a Velocity member; how can I make sure I get Velocity Points for my purchases?

Only purchases made from 14 August 2019 onward are eligible for Velocity Points. Just make sure that you have added your Velocity membership number to your freedom kitchens & wardrobes account via the customer online portal. The freedom kitchen and wardrobe designers will not ask you for your Velocity details during your design appointment. To earn Velocity Points, ensure you have added the correct Velocity membership number to your account via the customer online portal before final payment and delivery of your kitchen/wardrobe.